Cancellation & return policy
We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return.
Customers are responsible for return shipping costs unless the item is defective or not as described. Returns go to following adress: Kamminer Str. 23, 22147 Hamburg, Germany.
Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days.
Returns & right of cancellation
Cancellation conditions
Cancellation policy & cancellation form
We grant everyone the right of cancellation within 30 days. The following conditions apply:
A. Cancellation policy
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform Makya c/o Mendes, Kamminer Strasse 23, 22147 Hamburg, Deutschland, E-Mail: info@makya.de ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 5 euros for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
General information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
--------------------
B. Cancellation form
--------------------
If you wish to cancel the contract, please complete this form and return it to us.
To
Makya c/o Mendes
Kamminer Str. 23
22147 Hamburg
E-mail: info@makya.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for notification on paper)
_________________________
Date(s)
(*) Delete as appropriate
Website name:Â www.makya.co.uk
Company name: GlobalEarthBound
Address : Kamminer Str. 23, Hamburg, Hamburg, 22147, Germany
E-Mail:Â info@makya.co.uk
Contact Form:Â E-Mail and phone
Phone:Â +49Â 40 607 786 97
Company number: 706983423226001
TAX Number: 44/603/00075
Customer service: Monday to Friday between 9:00 am to 5:00 pm.